Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Zoomly, we believe online pokies should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. The house always has a mathematical edge, and losses are a real possibility every time you play.
Please gamble responsibly and within your means. Set a budget you can afford to lose and stick to it.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and over. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before playing.
We take player protection seriously and reserve the right to verify age at any time. If you are under 18, please do not access our gaming services.
Warning Signs of Problem Gambling
Do any of the following apply to you? If so, you may be developing a gambling problem:
- Chasing losses by gambling more to try to win back money
- Spending more time and money on gambling than intended
- Hiding gambling activities or lying about how much you gamble
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, anxiety, or depression
- Neglecting family, work, or personal responsibilities due to gambling
- Borrowing money to fund gambling activities
- Failed attempts to reduce or stop gambling
- Friends or family expressing concern about your gambling
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Features
Zoomly provides several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a session or timeframe
- Reality Checks: Receive reminders during play sessions to help you stay aware of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gaming for a period you choose
- Session Timers: Set automatic warnings or play session cut-offs
These tools are available in your account settings. We encourage you to use them proactively.
Support Organizations & Help Services
If you're struggling with gambling, professional help is available. Here are trusted organisations you can contact:
New Zealand
- Problem Gambling Foundation (New Zealand): www.pgf.nz — Free counselling and support services for problem gambling in Aotearoa
- Samaritans (NZ Emotional Support): www.samaritans.org.nz — 24/7 support for mental health and crisis situations
- Gambling Helpline: 0800 654 655 — Free, confidential phone support (24/7)
Australia & Pacific Region
- Gambling Help Online: www.gamblinghelponline.org.au — Counselling and self-help resources
United Kingdom
- GamCare: www.gamcare.org.uk — Free support and counselling for problem gambling
- GamStop: www.gamstop.co.uk — National self-exclusion scheme
International Support
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): www.bzga.de
All services listed above are confidential and free to access. Seeking help is a sign of strength, not weakness.
Need Help? Take Action Today
If you or someone you know is struggling with gambling, please reach out for help immediately. Support is available 24/7, and all services are confidential.
Remember: Problem gambling is treatable. The sooner you seek help, the sooner you can begin recovery.
If you need to self-exclude from your Zoomly account or adjust your gaming limits, please contact our support team at support@zoomly.co.nz.
Important Disclaimer
Zoomly is committed to responsible gaming and operates in compliance with New Zealand gambling legislation. However, we cannot replace professional help for problem gambling. If you are experiencing gambling-related harms, please consult the support organizations listed above or speak with a healthcare professional.